Privacy Policy & Account Delete Options

We, at Travelkhana (Duronto Technologies Private Limited), are fully committed to respecting your privacy and shall ensure that your personal information remains safe with us. This privacy policy sets out the information practices of Travelkhana, including the type of information collected, how the information is collected, how the information is used and with whom it is shared. Reference to “you” in this Privacy Policy refers to the users of this Website whether or not you access the services available on the Website or consummate a transaction on the Website. By visiting and/or ordering services on this Website, you agree and consent to the collection, use, disclosure and transfer of your personal information as set out in this policy. If you do not agree with the terms and conditions of this Privacy Policy, please do not proceed further or use or access this Website.

    1. 1.1   When registering or ordering from our website (or mobile application), you may be asked to enter your name, e-mail address, phone number, or train journey details. You may, however, visit our site anonymously.
    2. 1.2   We also collect information about your usage of the Website (and other products) and information about you from the messages you post to the Website and the e-mails or letters you send to us.
    3. 1.3   We collect information from your phones, computer, or other device where you install or access our services, depending on the permissions you’ve granted. This includes device attributes such as the manufacturer, operating system, hardware version, battery and signal strength, and other identifiers. We may also collect your device locations, including specific geographic locations, such as through GPS, or WiFi signals and connection information such as the network connection, mobile operator or ISP, browser type, language and time zone, mobile phone number and IP address.
    1. 2.1   Your information enables us to provide you access to the relevant parts of the Website (and other products) and supply the services you have requested for, in a better and efficient manner. It also enables us to bill and contact you when necessary concerning our services.
    2. 2.2   We will also use and analyze the information we collect to administer, support, improve and develop our services, and also for any statistical or analytical purposes. We may use your information to contact you for feedback on our services and to notify you occasionally about important changes or developments to the Website or our services.
    3. 2.3  Where you have indicated accordingly, you agree that we may use your information to let you know about our other products and services that may be of interest to you including services that may be the subject of direct marketing and we may contact you to do so by post, telephone, mobile messaging (e.g. SMS, MMS, push notifications, etc.) and e-mail.
    4. 2.4   Where you have indicated accordingly, you agree that we may also share information with third parties (including those in the food, drink, leisure, marketing and advertising sectors) to use your information in order to let you know about goods and services which may be of interest to you and to help us analyze the information we collect so that we can administer, support, improve and develop our business and services to you.
    5. 2.5   If you do not want us to use your data in this way or change your mind about being contacted in the future, please let us know by using the contact details set out in section 8 below and/or amending your profile accordingly.
    6. 2.6   By submitting comments and feedback regarding the Website and the services, you provide us consent to use such comments and feedback on the Website and in any marketing or advertising materials.
    1. 3.1   The information you provide to us will be stored on our servers in New Delhi or in the United States of America, and may be accessed by trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential.
    2. 3.2  We may disclose to third party services certain personally identifiable information you provide us such as name, email, mobile phone number, and information we collect as you access and use our service, including device information, location and network carrier. This information is shared with third party service providers so that we can personalize the app for you and perform behavioral analytics to improve your experience.
    3. 3.3   We may need to provide your information to any delivery restaurants that we have placed your order with. By submitting your personal data, you agree to this transfer, storing or processing. Travelkhana will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.
    4. 3.4   With your consent, we may allow carefully selected third parties, including marketing and advertising companies, our affiliates and associates, to contact you occasionally about services that may be of interest to you. They may contact you by telephone, SMS as well as by e-mail. If you change your mind about being contacted by these companies in the future, please let us know by using the contact details set out in section 8 below and/or by amending your profile accordingly.
    5. 3.5   If our business enters into a joint venture with, purchases or is sold to or merged with another business entity, your information may be disclosed or transferred to the target company, our new business partners or owners or their advisors.
    6. 3.6   We may use the information that you provide to us if we are under a duty to disclose or share your information in order to comply with (and/or where we believe we are under a duty to comply with) any legal obligation; or in order to enforce our Website Terms and any other agreement; or to protect the rights of Travelkhana, Delivery Restaurants or others. This includes exchanging information with other companies and other organizations for the purposes of fraud protection and prevention.
    7. 3.7   Information that is to be used by third parties shall be in accordance to policies under the Indian law.
    1. Please contact us at if you wish that your customer profile and other account related details need to be deleted. Such a request will normally be entertained in 8 working days from the receipt of the request. Kindly state your Name, Mobile number with which the profile was registered and the email id of the registered profile for us to entertain the request.
    1. 5.1   Travelkhana uses cookies on its Website. Cookies are small files that a website or its service provider stores on your computer through your Web browser (if allowed) that enables the sites or service providers to recognize your browser, capture and remember certain information. We use cookies to help us remember and process the items in your shopping cart, understand and save your preferences for future visits, keep track of advertisements and compile aggregate data about site traffic and site interaction so that we can offer a better customer experience and more relevant content in the future. We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf in any way except to help us conduct and improve our business. If you prefer, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings. Like most websites, if you turn your cookies off, some of our services may not function properly. However, you can still book orders over the telephone.
    2. 5.2  Cookies do not contain any confidential information such as your home address, telephone number or credit card details. We do not exchange cookies with any third party websites or external data suppliers.
    3. 5.3   Your browser also generates other information, including which language the site is displayed in, and your IP address. An IP address is a set of numbers which is assigned to your computer during a browsing session whenever you log on to the Internet via your internet service provider or your network (if you access the Internet from, for example, a computer at work). Your IP address is automatically logged by our servers and used to collect traffic data about visitors to our websites. We do not use your IP address to identify you personally.
    4. 5.4   We only keep cookies for the duration of your visit to our website, except where you save your login name as referred to above.
    1. 6.1   We take steps to protect your information from unauthorized access and against unlawful processing, accidental loss, destruction and damage. We will keep your information for a reasonable period or as long as the law requires.
    2. 6.2  Where you have chosen a password which allows you to access certain parts of the Website, you are responsible for keeping this password confidential. We advise you not to share your password with anyone.
    3. 6.3   Unfortunately, the transmission of information via the internet is not completely secure. Although we will take steps to protect your information, we cannot guarantee the security of your data transmitted to the Website; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access.
    1. You have the right to see the information we hold about you ("Access Request") and to ask us to make any changes to ensure that it is accurate and up to date. If you wish to do this, please contact us using the contact details set out in section 8 below. In the event that you make an Access Request, we reserve the right to charge a fee of five hundred Indian Rupees only (500 INR) to meet our processing costs in providing you with details of the information we hold about you.
    1.   The terms and conditions establishing the use, disclaimers, and limitations of liability governing the use of our website (and other products) are available here.
    1. 9.1   All comments, queries and requests relating to the use of your information are welcome and should be addressed to:
    2. Duronto Technologies Private Limited
    3. Office Address: D-16, First Floor, Sector 3, Noida-201301, UP,India.
    4. Email:
    5. Phone: +91-120-4120335, Ext. 214
    6. Registered Office: H-502, Mayur Dhwaj Apartments, Plot No.60, I.P. Extension, New Delhi- 110092
    7. Company Number: U72900DL2009PTC192210
    1. 10.1   We may decide to change our privacy policy, as and when required.
    2. 10.2  This policy was last updated on 20 July 2016.