IRCTC is an integral part of Indian Railways. It provides a complete service to international tourists and domestic travelers in India. It handles catering, hospitality, tourism and online train tickets services. Read on to get complete information about this division of Indian Railways.
Indian Railway Catering and Tourism Corporation Ltd (IRCTC) is a subsidiary division of Indian Railways. Set up by the Ministry of Railways, it handles entire catering and tourist activity and online ticketing options of the Indian railways. The company provides its services with the help of public-private participation. The aim of IRCT is to enhance customer services by facilitating railway catering, hospitality, travel and tourism services in a professionalized and innovative ways.
Objectives of the Company:
IRCTC looks forward to emerging as a customer-friendly organization through constant innovation, human resource development and advanced technology. It increases manpower productivities and optimizes resources with its quality product vending and innovative marketing strategies. The company strives to imbibe ethical and strong work culture by maintaining teamwork, building and repositioning Indian Railways in the comprehensive service sector.
Services – IRCTC provides a wide range of services;
1. Tourism –
We cannot deny the fact that there has been excellent growth of Railway Tourism in India. Since inception, IRCTC has made vibrant marketing strategy with state tourism and top tour operators in order to provide exclusive tour packages across the country. For improved tourism purposes in India, this company makes arrangement for train coaches, full train charters and reserved berth programs as well.
The company also provides budget and deluxe package tours for domestic and international tourists. It provides budget tourists with special package, which is called “Bharat Darshan”. This package covers all important tourist places in the country.
In addition, this railway division also provides luxury tour packages that include special luxury trains such as Royal Orient Express, Palace on Wheels, Deccan Odyssey and many others. Apart from all these, one can also book adventure tourism packages at IRCTC. The adventure tourism packages comprise of wildlife and adventure treks and water sports.
2. Online Indian Railway Ticketing –
Indian Railway Catering and Tourism Corporation provides internet-based rail ticket. Any person can book tickets for anywhere in India through its website or from the mobile app powered by IRCTC. The company also deals in offering I-tickets. This type of ticket is just like normal ticket. The only difference is that you can book it online and the tickets will be delivered to you by post.
With a view to make e-ticketing book facility easier, IRCTC has launched a scheme, which is called Rolling Deposit Scheme (RDS). This scheme enables passengers to reserve seats against advance money kept with the corporation.
3. Indian Railway Tatkal Ticket Scheme –
IRCTC provides Tatkal scheme to passengers. Under this scheme, one can plan his or her journey at short notice. The scheme allows passengers to book their tickets in every Express/ Mail trains through the Indian railways website. The booking for tatkal ticket begins at 10:00 am daily. However, one can book the tickets under this scheme one day before departure of the train from source station.
Those who travel on Tatkal tickets are required to carry a photo ID proof. Carrying a photo ID proof is mandatory for the passengers who are traveling on Tatkal scheme.
The bottom line is that IRCTC is playing a major role in making train journey hassle-free and cost-effective. Customer can dial its call center number 139 from anywhere in the country and get all information about any trains from Indian Railways.