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Know How the UTS App Works for Unreserved Train Tickets Booking

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Know How the UTS App Works for Unreserved Train Tickets Booking

UTS app is the official Android mobile app of Indian Railways for booking unreserved train tickets. Indian Railways, the world’s fourth largest railway network, has adopted digitization to make train travel easier. The decision of the Union Railway Minister of India was a milestone as it was the first time that the railways started its operations by booking tickets online (also known as e-ticket). There was a time when travellers had to stand in a long crowded queue to book travel tickets and get a stamped ticket from the counter. After that computerized ticketing came in and Indian Railways expanded further with online services. With digitization comes a time when we avoid standing in long queues due to lack of time. Development of digitization will be ignited and Indian Railways services will be hosted online for passengers to read. Our smartphone is the best travel companion through which we can book tickets online and order food online for the train journey to make it easier. Seeing the needs of travellers; Indian Railways has launched many services online. Some of them are:

Online booking of train tickets

Booking tickets online is one of the first and most important steps for a passenger, as it reduces the stress of booking at the PRS counter. It saves time. However, getting confirmed/pending/RAC tickets became easier, but the pool of unreserved tickets was still unmanageable. With his innovative steps, Rautatie came up with a solution in the form of an app. This is a UTS app for booking unreserved tickets.

UTS App: A Step Towards a Cashless Digital Economy

The word UTS stands for Unreserved Ticketing System, which was launched by Indian Railways in November 2018. It is a universal ticket booking application that allows passengers to buy unreserved paperless tickets to travel between two stations. UTS tickets are unreserved tickets which are paperless and can also be printed using ATVM/CoTVM/OCR machines.

Where to download the UTS app

The UTS app is available for free on the Google Play Store. You can visit there to download the Android, Windows or iOS versions. If the download is successful, continue with the registration process.

UTS application registration process

Continue to register with the UTS application by verifying your mobile number by entering your name, password, gender and date of birth in the column provided. Once the registration is done, an SMS with login ID and password will be sent to your number and a zero balance R wallet will be created at no extra cost.

UTS Application Function

There are many online features available to create a paperless UTS ticket. If you don’t know how to use the UTS app and the services available, you can find information about the UTS app here.

Booking tickets: After opening the UTS app, the booking interface will appear where you will see the following options:

Cancel Ticket: This feature allows the passenger to cancel their regular/express or season ticket. The passenger can choose one of the tickets to be cancelled. The ticket is cancelled if the cancellation request matches the cancellation rule. The money will be returned to his payment method. The passenger will not be refunded.

Booking history: whether you book or cancel a ticket; this feature shows the entire backup history.

R-Wallet: When you click on this feature, you will only be asked to login to your account or enter your registered number. After logging in, you will see four options:

Profile: This option allows you to change your city, travel routes, travel information, UTS login password, mobile phone (up to one mobile phone can be changed within 3 months), personal details such as ID, gender or date of birth and sync tickets.

Show Book Ticket: This function is to show your current ticket. Please note that you cannot share your UTS ticket with anyone.

Help: When you select this option, windows will display helpline numbers, frequently asked questions, and a “Get Started” option.

Logout: Similar to other applications, this option is also used to exit the application.

Important information about the UTS application

Handset Change Request for UTS app

The UTS app is designed so that it cannot be logged into two devices. But if you don’t have an active ticket, you can change your phone using the Change phone number option, otherwise you have to follow some special rules in some cases, for example, you lost your phone or bought a new phone, etc., follow the following rules to log in to another smart phone

Do you want to change your phone: With active tickets, you can change your phone within a month as follows:

Mobile phone is lost:

The following documents can be requested from the Railway CCM/PM office:

The mobile phone cannot be repaired:

The following documents can be requested from the Railway CCM/PM office:

It is possible to rebook the ticket for the current date;

The system automatically changes the travel date to the current date. The application system checks whether there is enough balance in the passenger’s RWallet or not. If RWallet has enough balance to reserve the ticket, the price of the ticket will be deducted by RWallet and the ticket will be reserved. Otherwise, the program will display an “Insufficient Permission” message. The passenger will receive a confirmation message with ticket information and a unique booking ID, and will be asked to print the ticket at the station’s ATVM kiosks. The passenger will receive a text message with the ticket information as a text message and an IRCODE.  If you accidentally activated a gift wallet, you can reactivate your wallet by calling customer service in your area. However, once you have blocked your R wallet, you are not entitled to a refund. Indian Railway customer care numbers for all zones and utes are listed below:

If you are traveling later and want to avoid the long line at the ticket office; Download the UTS app and save time.
Know How the UTS App Works for Unreserved Train Tickets Booking