IRCTC Contact Information

irctc complaint

IRCTC is the official web portal of the Indian railways and a fabulous one that has been introduced for the greater convenience of all passengers. Now, it is possible for passengers from all over the country to get quick access to this portal and all the information offered on it using their smartphone or computer.

Online ticket booking

Currently, it is only the IRCTC portal that allows people to book tickets to their desired destinations from anywhere and at point of time. Ticket booking access commences three months ahead of the journey date, thereby allowing passengers the comfort to book much in advance and to be rest assured of getting confirmed tickets for their travel.

Attending queries and concerns

Probably, the traveller may have queries or concerns pertaining to their booking status, booking, want to know about the coach and seats allotted in the train, access to train time table, real running time status, stations and halts, and much more. One can find the portal IRCTC to be really helpful and get to know their desired information with the click of the button and on checking out the specific categories. The helpline numbers are relevant to the reservation offices for such complainants. According to the reservation office, people are provided with the facility to connect or call with the respective individual reservation number to ensure that the enquiry is resolved. IRCTC has introduced new helpline numbers for the passengers like 182 for All India Security Helpline, 138 for queries or complaints.

Seeking online to get some IRCTC contact related information and helpline numbers? Here, you will definitely get some. No matter, whether you have concern or query related to booking, booking status, need to know about seats in train, access time table of trains, know about the real time running status of trains, and more, there are helpline numbers relevant to reservation offices for those complaints. As per the reservation office center, people can call or connect with the individual reservation number and make sure that their enquiry is been solved. As per the new helpline numbers devised and introduced by IRCTC, the All India Security Helpline number is 182. For any complaints or queries, the helpline number is 138. For enquiries related to ticket booking via debit or credit card, fare enquiry, arrival/departure of trains, pnr status, accommodation availability and so, feel free to call or connect with number 139. If a user wants to give the feedback or wants his or her coach to be cleaned, they can SMS CLEAN to number 58888. The new toll free number as announced by the Indian Railways is 1800-111-321. This number helps in clearing or resolving all complaints related to food quality or related to food services. The helpline number that is common for the Central Railways is 139 and people can enquire on this anything related to late running status of trains, train running position, accommodation availability, fare enquiry, and other value added services.

Are you looking here to get an insight about IRCTC contact information, helpline numbers and so? If yes, do go through the following information and you will indeed get your answers. Irrespective of the fact whether you have a concern related to time table of trains or booking status or PNR status or live running status of trains or else, do understand that there are dedicated helpline numbers on which people can reach out and look for the answers. The new helpline numbers as been introduced by the official IRCTC website, All India Security Helpline number is 182. Regarding any of the query or complaint, the helpline number is 138. For concerns related to ticket reservations through credit or debit card, arrival or departure of trains, fare status or enquiry, accommodation availability, and PNR status, the helpline number is 139. If a traveller wishes to share the feedback of his travelling experience or wishes his coach to be cleaned, the way is to SMS Clean to 58888. As declared by the Indian Railways, the new toll free number is 1800-111-321. It deals in resolving all concerns related to food quality and services. The common helpline number for Central Railways is 139 and users can enquire on the same about anything from PNR status to fare to accommodation to booking status to running status and likewise. Hope the information is useful to all.

IRCTC Helpline and Complaint Numbers are available here:

Helpline Numbers for Complaint Related to Reservation Offices:

Telephone No.044-25354405 or will be able to call the following Helpline Numbers.
Chennai : 044-25354457
Madurai : 0452-2308250
Tiruchchirappalli : 0431-2418992
Salem : 0427-2431010
Thiruvananthapuram : 0471-2326484
Palakkad : 0491-2552755

Mumbai Central-02223077292,
Nandurbar -02564222422
Bandra T 022-26435756

Goods Wagon Derailment : Western Railway
Helpline Numbers

Passengers can seek information about Change in Train Schedules etc on Helpline Nos : BDTS-02267647594,BVI-022 67634083
Surat : 02612401792
Mumbai Central : 02223077292, 02267645552

Mumbai Local Trains : Helpline Numbers

GRP – 9833331111
RPF (Railway Protection Force) Western Railway – 1311
RPF (Railway Protection Force) Central Railway – 1275

NEW Helpline Numbers by Indian Railway

  1. All India Security Helpline No. 182
  2. For any Queries/Complaints.  138
  3. For PNR status, Arrival/Departure of trains, Accommodation Availability, Fare enquiry, Ticket booking through Debit/Credit Cards etc.- 139
  4. For ‘Clean my Coach’ – SMS CLEAN to 58888

Customer Care Phone No : IRCTC

You can contact IRCTC Official Customer Care through phone number via following way
Customer Care No. : 011-39340000, 011-23340000
Chennai Customer Care No. : 044-25300000
Fax no. : 011-23345400

Customer Care E – Mail ID: IRCTC

You can contact IRCTC Official Customer Care through E – Mail via following way
Cancellation E-tickets:
I – tickets/ E – tickets:
Shubhyatra users:
Mumbai Suburban Season tickets:


Indian Railways announced new Customer care toll-free helpline (1800-111-321) number to lodge complaints about food quality or any other issues related to Railways food service.


South Central Railway operates 24 hours new Customer care Catering Complaint Monitoring Cell. For this SCR provided free helpline Toll Free Nos and E-Mail.
The Phone Numbers are
9701370964 (mobile)
040-27834044 (BSNL)


South East Central Railway announced CATERING COMPLAINT No. and SMS facility for the convenience of railway passengers. Passengers can register their complaints through SMS or can make a call to the Number introduced by South East Central Railway and Catering Complaint Monitoring Cell regarding catering services of the railway stations and running trains.

HEAD QUARTERS – 09752051355
BILASPUR – 09752088444
RAIPUR – 09752081968
NAGPUR -08600036214


Helpline numbers for basic Enquiry of Central Railway is single Helpline number 139. Following are the categories for this

Manual Enquiry
Late running trains
24X7 Enquiry Services at 139
PNR Status enquiry.
Current train running position (all India basis)
Accommodation availability.
Fare enquiry (Reserved/ Unreserved)
Also available in Hindi, Marathi, Gujarati and English.
The system has value added services too.

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