IRCTC is the official web portal of the Indian railways and a fabulous one that has been introduced for the greater convenience of all passengers. Now, it is possible for passengers from all over the country to get quick access to this portal and all the information offered on it using their smartphone or computer.
Online ticket booking
Currently, it is only the IRCTC portal that allows people to book tickets to their desired destinations from anywhere and at point of time. Ticket booking access commences three months ahead of the journey date, thereby allowing passengers the comfort to book much in advance and to be rest assured of getting confirmed tickets for their travel.
Attending queries and concerns
Probably, the traveller may have queries or concerns pertaining to their booking status, booking, want to know about the coach and seats allotted in the train, access to train time table, real running time status, stations and halts, and much more. One can find the portal IRCTC to be really helpful and get to know their desired information with the click of the button and on checking out the specific categories. The helpline numbers are relevant to the reservation offices for such complainants. According to the reservation office, people are provided with the facility to connect or call with the respective individual reservation number to ensure that the enquiry is resolved. IRCTC has introduced new helpline numbers for the passengers like 182 for All India Security Helpline, 138 for queries or complaints.
Seeking online to get some IRCTC contact related information and helpline numbers? Here, you will definitely get some. No matter, whether you have concern or query related to booking, booking status, need to know about seats in train, access time table of trains, know about the real time running status of trains, and more, there are helpline numbers relevant to reservation offices for those complaints. As per the reservation office center, people can call or connect with the individual reservation number and make sure that their enquiry is been solved. As per the new helpline numbers devised and introduced by IRCTC, the All India Security Helpline number is 182. For any complaints or queries, the helpline number is 138. For enquiries related to ticket booking via debit or credit card, fare enquiry, arrival/departure of trains, pnr status, accommodation availability and so, feel free to call or connect with number 139. If a user wants to give the feedback or wants his or her coach to be cleaned, they can SMS CLEAN to number 58888. The new toll free number as announced by the Indian Railways is 1800-111-321. This number helps in clearing or resolving all complaints related to food quality or related to food services. The helpline number that is common for the Central Railways is 139 and people can enquire on this anything related to late running status of trains, train running position, accommodation availability, fare enquiry, and other value added services.
Are you looking here to get an insight about IRCTC contact information, helpline numbers and so? If yes, do go through the following information and you will indeed get your answers. Irrespective of the fact whether you have a concern related to time table of trains or booking status or PNR status or live running status of trains or else, do understand that there are dedicated helpline numbers on which people can reach out and look for the answers. The new helpline numbers as been introduced by the official IRCTC website, All India Security Helpline number is 182. Regarding any of the query or complaint, the helpline number is 138. For concerns related to ticket reservations through credit or debit card, arrival or departure of trains, fare status or enquiry, accommodation availability, and PNR status, the helpline number is 139. If a traveller wishes to share the feedback of his travelling experience or wishes his coach to be cleaned, the way is to SMS Clean to 58888. As declared by the Indian Railways, the new toll free number is 1800-111-321. It deals in resolving all concerns related to food quality and services. The common helpline number for Central Railways is 139 and users can enquire on the same about anything from PNR status to fare to accommodation to booking status to running status and likewise. Hope the information is useful to all.
IRCTC Helpline and Complaint Numbers are available here:
Helpline Numbers for Complaint Related to Reservation Offices:
Telephone No.044-25354405 or will be able to call the following Helpline Numbers.
Chennai : 044-25354457
Madurai : 0452-2308250
Tiruchchirappalli : 0431-2418992
Salem : 0427-2431010
Thiruvananthapuram : 0471-2326484
Palakkad : 0491-2552755
Bandra T 022-26435756
Goods Wagon Derailment : Western Railway
Passengers can seek information about Change in Train Schedules etc on Helpline Nos : BDTS-02267647594,BVI-022 67634083
Surat : 02612401792
Mumbai Central : 02223077292, 02267645552
Mumbai Local Trains : Helpline Numbers
GRP – 9833331111
RPF (Railway Protection Force) Western Railway – 1311
RPF (Railway Protection Force) Central Railway – 1275
NEW Helpline Numbers by Indian Railway
- All India Security Helpline No. 182
- For any Queries/Complaints. 138
- For PNR status, Arrival/Departure of trains, Accommodation Availability, Fare enquiry, Ticket booking through Debit/Credit Cards etc.- 139
- For ‘Clean my Coach’ – SMS CLEAN to 58888
Customer Care Phone No : IRCTC
You can contact IRCTC Official Customer Care through phone number via following way
Customer Care No. : 011-39340000, 011-23340000
Chennai Customer Care No. : 044-25300000
Fax no. : 011-23345400
Customer Care E – Mail ID: IRCTC
You can contact IRCTC Official Customer Care through E – Mail via following way
Cancellation E-tickets: firstname.lastname@example.org
I – tickets/ E – tickets: email@example.com
Shubhyatra users: firstname.lastname@example.org
Mumbai Suburban Season tickets: email@example.com
IRCTC CATERING CUSTOMER CARE
Indian Railways announced new Customer care toll-free helpline (1800-111-321) number to lodge complaints about food quality or any other issues related to Railways food service.
CATERING COMPLAINT MONITORING CELL BY SCR
South Central Railway operates 24 hours new Customer care Catering Complaint Monitoring Cell. For this SCR provided free helpline Toll Free Nos and E-Mail.
The Phone Numbers are
RAILWAY CATERING COMPLAINT:: BILASPUR / NAGPUR / RAIPUR
South East Central Railway announced CATERING COMPLAINT No. and SMS facility for the convenience of railway passengers. Passengers can register their complaints through SMS or can make a call to the Number introduced by South East Central Railway and Catering Complaint Monitoring Cell regarding catering services of the railway stations and running trains.
TOLL FREE NUMBER
HEAD QUARTERS – 09752051355
BILASPUR – 09752088444
RAIPUR – 09752081968
IRCTC HELP LINE NUMBERS : CENTRAL RAILWAY
Helpline numbers for basic Enquiry of Central Railway is single Helpline number 139. Following are the categories for this
Late running trains
24X7 Enquiry Services at 139
PNR Status enquiry.
Current train running position (all India basis)
Fare enquiry (Reserved/ Unreserved)
Also available in Hindi, Marathi, Gujarati and English.
The system has value-added services too.
How to Book Train Ticket
Want to know, how to book train ticket? Are you seeking for the answer of the same? Well, IRCTC – the official site of Indian Railways is the answer to that. Being the well-acknowledged and official site of Railways, anything from train ticket booking to cancellation to editing is possible using the platform and all you have to do for this is to first create the credentials over the platform using few details and once it is created, do login your account using those credentials. Once the portal is opened, enter in the travel dates and source station and destination station name and click on the go button. It will let you give access to all the trains that are running in between those destinations and once you click on anyone in particular, it can show up the details like time at which it leaves, at what time it will reach the destination, average running speed, time it is taking in covering the entire distance, where it is stopping by in between the journey, and most important, the availability of the seats in the respective coaches. So, do look over them and according to the feasibility, get the tickets. Happy booking and enjoy the travel!
IRCTC Complaint Online
Want to know about how to do IRCTC Complaint Online? Every year, Indian Railways keeps on introducing new changes, considering the ease and convenience of people. These modifications done by the department could be in freight prices, fares, cleaning of the stations, trains running and operational as of now, easy ticket booking, passenger safety, and more. In fact, after all the changes been done, still in case if the passenger feels uneasy or any inconvenience, then the railway authorities make every possible attempt to resolve all those concerns through helpline number, social media, e-mail, etc. To register any complaint, simply fill up the form available at Indian Railways website and you can even check out the current status of the complaint making sure that the right action is been take into account related to your complaint or not. Other way to file the complaint or give any suggestion is to directly call them at 138. For any security related concern, feel free to give them a call at 182. If you want to file a complaint via SMS or mobile, send it to 9717680982. In case of emergency, or any service related complaint, passengers can tweet at @RailMinIndia.
Information about indian railways ticket cancellation and refund process
Want to know about the information related to Indian railways ticket cancellation and refund process? When you cancel a reserved train ticket, this is natural that you are entitled to get a partial or full refund of the amount you paid at the time of booking. The refund process is different for e-tickets booked online and counter tickets.
Refund Process for Counter Tickets:
- If you cancel the ticket from a PRS counter, the refund can be collected from the counter itself subjected to the deduction of cancellation fees.
- If you cancel the counter ticket online through IRCTC, you can collect the refund from the rail station, where you are supposed to get on the train, or a neighbouring satellite location of PRS within a time frame. It is a must to give back the original ticket to collect the refund.
Refund Process for e-tickets booked via Mobile App/IRCTC App:
As per the IRCTC refund process and norms, you are eligible to get a refund for e-tickets online via IRCTC or any other mobile app, by doing the cancellation online. The applicable cancellation fees will be deducted from the amount paid and the refund will be made to the same account through which you did the same.